5 Principles for Turning Ordinary into Extraordinary

Notes from The Starbucks Experience by Joseph A. Michelli

01. Make it your own.
02. Everything matters.
03. Surprise and delight.
04. Embrace resistance.
05. Leave your mark.
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4 March 2008 | pmba | Trackback | del.icio.us | Stumble it! | View Count : 2276
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