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Seven Affluent Loyalty Principles : Personal MBA : eConsultant

Seven Affluent Loyalty Principles

Notes from The Art of Selling to the Affluent by Matt Oechsli

01. Don’t tell people about your service – show them.
02. Practice hospitality by doing the little things.
03. Be available to affluent customers or clients 24 hours a day even if you don’t believe it’s necessary.
04. Enable customers or clients to make one call to get the answers.
05. Never say no.
06. Help customers or clients help you to provide Ritz-Carlton level service.
07. Set a leadership example.

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27 March 2008 | pmba | Trackback | del.icio.us | Stumble it! | View Count : 2593
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